Privacy Policy

Last Updated: November 29, 2024

1. Introduction

This Privacy Policy explains how Resonant ("we," "us," or "our") collects, uses, and protects your information when you use our AI voice agent service for customer research and discovery interviews ("Service"). Our Service is intended for use within the United States, and we process and store all data within the United States.

2. Information Collection and Use

2.1 Account Information

When you create and manage your account, we collect your name, email address, and any billing information you provide. Payment information is processed securely through our payment processing partner, Stripe. We also collect company information and account preferences that you choose to share to configure your service experience.

2.2 Service Usage Information

We automatically collect information about how you use our Service, including access logs, device information, IP addresses, and service performance metrics. This information helps us maintain and improve our Service, troubleshoot technical issues, and ensure security.

2.3 Interview Data

Through our Service, we collect:

  • Audio recordings and transcripts of interviews
  • AI agent interaction data
  • Interview metadata (duration, completion status, timestamps)
  • Performance metrics and analytics

This data is used to provide our Service and may be used in an aggregated, anonymized form to improve our AI agents' empathy and responsiveness during interviews.

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure HTTPS data transmission
  • Access controls and authentication systems
  • Secure data storage practices
  • Regular security assessments

4. Data Management and Deletion

4.1 Data Access and Control

You maintain full control over your data and can:

  • Download interview transcripts at any time
  • Delete specific interviews or data components
  • Request complete account deletion

4.2 Account Deletion Process

To delete your account:

  1. Cancel your active subscription and pay any outstanding balances
  2. Request account deletion through your dashboard
  3. Upon verification, we will:
    • Delete your payment information from our payment processor
    • Remove your account and all associated data from our database
    • Permanently delete all company information, agent configurations, and interview data

We do not maintain backups of deleted data, and deletion is immediate and permanent.

5. Data Processing and User Responsibilities

5.1 Our Role

We act as a data processor for interview recordings and transcripts. We:

  • Process data only as instructed by our users
  • Maintain appropriate security measures
  • Enable prompt data deletion upon request
  • Assist users with their data protection obligations

5.2 User Responsibilities

As a user of our Service, you are responsible for:

  • Obtaining valid consent from interview subjects
  • Providing appropriate privacy notices to interview subjects
  • Managing interview subjects' data rights requests
  • Ensuring compliance with applicable data protection laws

6. Data Sharing

We do not sell your personal information or interview data. We share your information only:

  • With service providers necessary for operating our Service
  • When required by law
  • In connection with business transactions involving our company

7. Changes to Privacy Policy

We may modify this Privacy Policy from time to time. We will notify you of any changes via the dashboard. Continued use of the Service after modifications constitutes acceptance of the updated Privacy Policy.

8. Children's Privacy

Our Service is not intended for use by children under 13, and we do not knowingly collect information from children under 13.

9. Contact Information

For questions about this Privacy Policy, please contact us at:

Email: support@useresonant.com